Worked as Technical Support Engineer and have hands-on experience in AWS services deployment and maintenance. I have 2x AWS Certifications , an Azure Certificate and have hands-on experience in Implementing ,Deploying and Maintaining highly available, Scalable, Secure infrastructure on AWS .
• Troubleshooting the customer issues and escalating to the next level if required.
• Resolving incident cases on SFDC tool for the global customers.
• Supporting customers with license and software installations.
• Providing technical support for products and services and Managing customer relationships.
• Monitoring customer satisfaction and providing feedback to the company to improve products and services.
• Resolving tickets raised by users as per SLA.
GPA: 7.20